Refund and Returns Policy

Qubit Page Limited Return Policy

Company Information:

  • Company Name: Qubit Page Limited
  • Registered Trademark: Qubit Page
  • Website: qubitpage.co.uk
  • Company Number: 15738740
  • Address:
    • Office 3924
    • 182-184 High Street North
    • LONDON
    • E6 2JA
    • UNITED KINGDOM
  • Email: support@qubitpage.co.uk

Return Policy

At Qubit Page Limited, we strive to ensure our customers are satisfied with their purchases. However, we understand that there may be occasions when you need to return items. Please review our return policy below.

General Return Policy

  • Return Window: You have 15 days from the date of delivery to return an item.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Conditions

  1. If the item is damaged, defective, or incorrect:
    • We will cover the cost of return shipping.
    • A full refund or replacement will be provided once the returned item is received and inspected.
  2. If the return is due to a change of mind or customer error:
    • The customer is responsible for the return shipping costs.
    • A 25% restocking fee will be applied.
    • A refund will be issued for the item cost minus the restocking fee once the return is received and inspected, excluding the original shipping cost if applicable.
  3. Additional Non-Returnable Items:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items
  4. Situations where only partial refunds are granted:
    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Return Procedure

  1. Contact Us:
    • Email support@qubitpage.co.uk within 15 days of receiving your order.
    • Provide your order number, details of the item you wish to return, and the reason for the return.
  2. Receive Return Instructions:
    • Our support team will provide you with return instructions and a return address.
  3. Prepare the Package:
    • Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
    • Clearly label the package with the return address provided by our support team.
  4. Ship the Item:
    • If we are covering the return postage, we will provide a prepaid return label.
    • If the return is due to a customer error, use a trackable shipping service to ensure the package is received.

Refunds

  • Refunds will be issued after the returned items have been inspected and processed.
  • The inspection and refund process typically takes 7-10 days from the receipt of the returned item.
  • You will receive an email notification once the refund has been processed.

Products from Other Sellers

  • Return Window: Minimum of 15 days, with some sellers offering extended return periods.
  • Postage Costs: Individual sellers may have different return postage policies. Please refer to the seller’s return policy on their shop page for specific details.
  • Shipping and Handling: While we encourage sellers to offer free return shipping, policies may vary. Check the seller’s policy before purchasing.

Additional Information

  • Shipping Time: For products sold directly by Qubit Page, allow up to 3 days for order preparation and an additional 3 days for shipping.
  • Free Shipping: Shipping costs for Qubit Page products are included in the price.
  • Seller Policies: Registered sellers on our marketplace can set their own return and shipping policies. Please review each seller’s terms before making a purchase.

Note: This return policy is subject to change. For the latest information, please review the return policy on our website.

For any questions or assistance, please contact us at support@qubitpage.co.uk.

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